Data Retention Policy
We keep personal data only as long as we need it, and no longer.
Who we are
Legacy Lock is a trading name of Legal Advocacy Services Ltd, registered in England & Wales (Company No. 14501419). Registered office: [[address]]. Contact: [[email]].
Retention periods
Vault content (messages, recordings, documents)
Kept while your account is active, and for the period set out in your instructions after death. Deleted on your request.
Account and profile records
Kept while the account is active, then deleted within 90 days of closure, apart from records we must keep by law.
Waiting-list details
Kept until launch and for up to 12 months afterwards, or until you unsubscribe.
Contact enquiries
Kept for up to 24 months so we can handle follow-up questions.
Billing and tax records
Kept for 6 years, as required by UK tax law.
Security and access logs
Kept for up to 12 months to detect and investigate misuse.
Death/Access requests and verification documents
Kept for 6 years after the request is closed, as a record of the decision made.
Deletion and export
You can delete individual items or your whole vault at any time, and request an export of your data. Deleted items are removed from live systems promptly and cleared from routine backups within 90 days.
Inactive accounts
If an account is inactive and payment has lapsed, we will attempt to contact you before any content is removed, and give clear notice beforehand.